How to Claim

We’ll guide you through the claim process.

This guide will ask you a concern and based upon your answer show you another question or result.

Before you start, job examine if you’re qualified for JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in development?

3: You can track your claim for JobSeeker Payment

You may require to provide supporting documents to advance your claim.

We’ll let you know the result of your claim. We’ll send a message to your myGov Inbox.

If you do not get electronic letters, we’ll send you a letter in the mail.

If you think we’ve made a mistake you can ask us to examine our choice.

We can assist if you’re in financial difficulty or require special help while we process your claim.

4: Are you claiming JobSeeker Payment for yourself?

5: Do you have a Nominee arrangement in place?

To claim on somebody else’s behalf you must be authorised.

The individual you’re declaring for must nominate you to be their Centrelink Correspondence Nominee.

6: Adding a Candidate arrangement

You require to have a plan in place to declare on someone else’s behalf.

The individual you’re declaring for will require to start the procedure. Read about how to include a Candidate plan using your online account.

7: Do you want to claim online?

The simplest way is to declare online.

8: job You can declare over the phone

If you can’t claim online, call us on the Centrelink Employment Services line.

You do not require to go to a service centre to make a claim. If you’re feeling unwell, or need to isolate yourself at home, please do not visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to declare

To declare a payment you need a myGov account connected to Centrelink. If you do not have a myGov account, it’s simple to create one.

To connect Centrelink you’ll need your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To declare a payment you require Centrelink connected to your myGov account. If you have a CRN you can link Centrelink to your myGov account.

Follow these actions to connect to Centrelink and make a claim.

1. In myGov, select View and link services.
2. Under Link a service discover Centrelink and choose Link.
3. Select I have a CRN and follow the prompts to connect Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers select Get Started.
7. Select Look For JobSeeker Payment then follow the prompts to complete your claim.

13: Create a myGov account and prove who you are to connect to Centrelink

To declare a payment you need a Centrelink online account connected to myGov. If you don’t have a myGov account, it’s simple to produce one.

Follow these actions.

1. Go to myGov and select Create an account.
2. Read the Terms of usage. If you consent to the terms, select I agree.
3. Enter your email address, then verify this address utilizing a code we email to you. Your myGov account need to use a distinct email address. You can’t utilize the exact same e-mail for another myGov account.
4. Enter your mobile number, if you have one. If you get in a number you’ll get a code sent to it each time you sign in to your myGov account.
5. Create a password and job 3 secret questions and enter answers.
6. You’ve developed your myGov account, choose Continue to myGov.

After you show who you are through myGov by entering some information about you, you’ll get a CRN. We’ll check if you already have a CRN or create one and link Centrelink to your myGov account.

14: Prove who you are to link Centrelink

1. In myGov, choose Continue from the Government support for Coronavirus alert.
2. Select I require a CRN.
3. Follow the prompts to enter your identity information.
4. Enter information from your Medicare card.
5. Enter some personal information and we’ll check them versus our records.
6. We’ll link Centrelink to your myGov account and you’ll then have a Centrelink online account.
7. You’ll require identity details from among these files: – present Australian passport
– Australian birth certificate
– certificate
– Australian visa.

You’ll likewise need identity details from one of these files:

– Australian driver licence
– ImmiCard released by the Department of Home Affairs
– Australian Citizenship by Descent Certificate.

You can now start your claim for a payment. Before you can submit your claim, you’ll need to go to a service centre to finish our identity requirements. You’ll need to provide us an appropriate image identity file as well as any other files we may ask for.

If you can’t show who you are online to get a CRN, call us on the Centrelink Employment Services Line.

15: How to declare after you produce your myGov account and link to Centrelink

16: Is your myGov account linked to Centrelink?

You need to link your myGov account to Centrelink to make your claim.

17: Do you have a Centrelink Customer Reference Number (CRN)?

If you don’t have one or can’t remember your Centrelink Customer Reference Number (CRN), choose No.

18: Sign in to myGov and prove who you are to link Centrelink

To claim a payment online, you’ll require to do both the following:

– link your Centrelink online account to myGov
– prove your identity to Centrelink.

You can do both of these with a strong Digital Identity.

myGovID is presently the only Digital Identity company that provides the strong level Digital Identity needed for Centrelink.

Download and use the myGovID app to get a strong level Digital Identity. You’ll need to enter your individual information, information from your identity documents and validate your image.

Discover how to establish the myGovID app on the myGovID site.

Once you have a strong level Digital Identity, follow these steps to connect Centrelink and job show your identity.

1. Sign in to myGov.
2. Select View and link services, then select Centrelink.
3. Give your approval to share your information with Centrelink.
4. Select No to Do you have or know your CRN?
5. Select Begin in the Digital Identity (Recommended) box.
6. Connect your Digital Identity to myGov.
7. Enter other details about you.

If you can’t prove your identity online, call us on the Centrelink Employment Services line.

19: How to declare after linking Centrelink to your myGov

Once your Centrelink online account is connected to myGov, you can apply online.

1. Sign in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers choose Get begun.
4. Select Get JobSeeker Payment then follow the prompts to finish your claim.

20: Sign in to myGov and make a claim in Centrelink

If your Centrelink online account is connected to myGov, you can use online.

To do this:

1. Check in to myGov.
2. Select Make a claim or view declare status, then Make a claim.
3. Under Job Seekers choose Get begun.
4. Select Look For JobSeeker Payment and follow the prompts to complete your claim.

We’ll tell you if you need to do anything else to finish your claim. We may ask you send supporting documents to send your claim.

You can complete these steps up to 13 weeks before your circumstances change. You can then send your claim 14 days before your scenarios change. We’ll call you to remind you to do this.

21: Sign in to myGov and link to Centrelink with your CRN to claim

To claim a payment you require a Centrelink online account connected to myGov. When you have a CRN we can develop a Centrelink online represent you and connect it to your myGov.

Follow these steps:

1. Check in to myGov.
2. Select View and link services, then choose Centrelink.
3. Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view declare status, then Make a claim.
6. Under Job Seekers select Start.
7. Select Apply for JobSeeker Payment and follow the triggers to complete your claim.

We’ll inform you if you require to do anything else to finish your claim. We might ask you for supporting documents to submit your claim.

22: After you claim by phone

We’ll call you if we need more details.

We’ll send you a letter to let you understand your claim result. If your claim achieves success, we’ll let you know:

– when you’ll get your very first payment
– how much you’ll get.

23: After you declare online

After you send your claim online, you’ll get a receipt informing you:

– the ID number of your claim
– the date we approximate your claim will be total.

If your Centrelink online account is linked to myGov, sign in now to track your claim online.

Sign in to myGov

You can likewise use the Express Plus Centrelink mobile app.

If you don’t concur with our decision call us on the Centrelink Employment Services line. If you still don’t concur, you can ask us to evaluate our decision.

To do your business with us, develop a myGov account and job link it to Centrelink.

You need to show your identity before you claim a payment or service.

When you claim a payment or service, we’ll ask you for some documents to support your claim.

If you or your partner quit working, or modification from complete time to casual work we’ll require a Work Separation Certificate from you in some scenarios.

You can ask someone to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak to us, job upgrade your details and get payments for you.